Rate of Pay: Compensation will be based on candidate capabilities and qualifications, but includes a fair commission sales compensation package, range - $35,000-$45,000, including a generous benefit package after successful completion of 3 month probation period, 3 weeks vacation annually, shorter summer hours on Fridays and the week in between Christmas and New Years the office is closed.
Start Date: ASAP
The Engagement & Outreach Manager will represent the organization in the community with a multi-disciplinary list of responsibilities. The perfect candidate is passionate about people, driving revenue, building relationships, as well as supporting and understanding local business needs in our community. The Organizations strategic objective is to improve member recruitment, engagement, satisfaction and retention while delivering a wide range of programming. The organizations success relies heavy on the role of the Engagement & Outreach Manager; this role is a critical part of this organization.
The Engagement & Outreach Manager is accountable for four major streams of work:
1. Membership recruitment: attracting new membership
2. Membership engagement: ensuring new and existing members are actively engaged to ensure they’re receiving maximum value
3. Sponsorship and advertising sales: to develop and strategically sell annual and program sponsorship and advertising to membership
4. Membership savings programs: to manage Membership savings programs (i.e. Affinity Partners) from establishing new partners, supporting existing partners and working closely with the Marketing & Communications Manager to ensure members are aware of and taking advantage of these opportunities
Each of these key areas require timely and accurate data management, contract development and reporting.
Responsibilities of the Role:
Builds and maintains positive relationships various types of members, non-members, community partners and staff
Serves as a sales presence at community or company events as required, interacting with current and potential members
Demonstrates a consistent record of success with emphasis on business to business sales
Generates and retains membership through the acquisition of and retention of customers by using exiting and developed programming and makes the appropriate recommendations for services and business support using consultative sales skills.
Serves as primary contact for members and non-member community including maintaining sales literature supplies and/or any basic supplies.
Strategically partners with member savings and community partners to ensure customer satisfaction.
Through various networking tactics, identifies and contacts potential membership and engages through programming and business to business opportunities (i.e.) program sponsorship
Builds customer loyalty by effectively resolving any/all membership experience issues; creating a point of differentiation while ensuring customer satisfaction
In collaboration with staff, uses member feedback to develop programming, sponsorship and advertising opportunities relevant to members
Works closely with the Marketing & Communications Manager to develop engaging member packages and tools for ongoing communication with new and existing members
Contributes to the development of opportunities to increase revenue
Develops reporting mechanisms to ensure timely and accurate documentation against financial objectives within each of the key streams of work
Provides ongoing support at events
Leads the Membership Committee and sub-committees to ensure meetings are booked, teams are organized, documentation is sent in advance and determined next steps are actioned
Creates and maintains successful relationships within the team, membership and community
Participates in events, including weekend and evening events where required
Completes special projects and/or status reports as requested.
Updates and reports on all membership and sponsorship activities in a timely manner
Attends and participates in all scheduled team meetings.
Performs other duties as required.
You have a post-secondary education or equivalent experience in sales and customer management
You have your own reliable transportation and are willing to travel locally to visit members, attend events etc.
You have demonstrated experience at driving revenue targets
You have demonstrated experience working within a Customer Relationship Management tool
You have exemplary data management skills
You have the ability to accurately track against objectives and produce reporting in a timely manner
You engage in social media and are comfortable managing networks related to your role in order to effectively engage membership
You can demonstrate a strong customer-service orientation, including timely responses to client and team requests
You enjoy communication of all kinds and have demonstrated experience in relationship, presentation and program development
You have an ability to manage many moving parts and projects with ease
You posses an innate desire for team success and are highly self-motivated
You must be open to testing new ideas, assessing their effectiveness and pivoting quickly based on key learning
Are you ready to become part of something special and have the tenacity to work with a team that loves to laugh, work hard and make our membership feel at home? Come join our team and see the difference you can make for our membership, partners and community.