• Posted 3 months ago
  • GTA, ON
  • Full Time

Previous Experience: 1

Rate of Pay: 38K to 40K

Hours of Position: 40-44 hr/wk

Number of Positions: 4

Start Date: End of Aug/ Beg. of Sept

Nature and Scope of this Position:

This is a position with, our client, a growing food services chain. The chosen applicant will need to ensure compliance with: customer service standards, company policies and procedures and other legal/governmental legislation. Lead and work with other managers, and staff to achieve efficiency, revenue, profitability and customer satisfaction needs. The successful applicant will be responsible for the attracting, hiring, training and development of the store’s team

Main Duties:

Ensure professional, timely and thorough communications are exercised
Ensure customer communications are to be friendly and productive, producing satisfaction and increasing sales
Formally address employee performances, clearly and document processes, incidents, and improvement plans
Assess and complete reviews
Ensure legislative and Human Resources and company policies comply by all team/store members
Work to resolve issues and report and complete incident reports
Understand and apply operational and HR policies and procedures and ensure their consistent compliance by all store members

Employment Requirements:

Management experience working in a retail environment (Food-related retail, QSR preferred & an asset)
Experience with resolving customer concerns
Exceptional understanding of business management fundamentals
Post-secondary certificate in business or related field

Skills:

Good organizational skills
Good computer and MS Office skills
Good administrative skills
Quick to learn
Proactive
Solution focussed
Excellent communication skills
Negotiation skills
Stress tolerance
Goal driven
Adaptability and flexibility

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