Field Technician

Job Responsibilities:

• Operate and drive vehicles to varying customer location
• Greet customers and discuss type, quality, and quantity of products or services required
• Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
• Install, connect, disconnect and relocate cable outlets, digital boxes and modems
• Evaluate the customers services and equipment to verify that they are working within the specifications
• Converse with customers, ensure customers understand and approve of the work to be done
• Work at heights and on ladders, as required
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanor, and attitude at all times
• Educate customer on how to use the products/services installed
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Participate in any required company training
• Meet the Key Performance indicators as outlined by Intek

Job Requirements:

• High school diploma, GED, or equivalent
• Valid driver’s licence with a clean driver’s abstract
• Valid auto insurance
• Clean criminal record check
• Demonstrated aptitude for learning new technologies
• Ability to effectively communicate technical concepts to non-technical consumer
• High level of integrity and work ethic
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team