Start Date: ASAP

Reporting to the Director of Operations, the District Director will be accountable for contract management and financial management. Possessing knowledge and skills in Human Resources, Quality Improvement, Facilitation and Project Management, the District Director will be also responsible for ensuring compliance in the areas of Customer Service, and Health and Safety.

Qualifications

Post secondary degree or diploma in Business, Health Care, Administration or other relevant field
5+ years management in health care environment (community health care preferred);
Contract management experience is an asset
Working knowledge of applicable legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Employment Standards Act, Regulated Health Care Professionals Act and others
Superior oral and written communication skills to effectively interact with staff, clients, families and other stakeholders
Effective skills in critical thinking, business acumen and problem solving
Excellent computer skills including experience in Word and Excel are required
Able to provide a current, clear Vulnerable Position Screening (VPS)
Valid Driver’s license and own vehicle is required

Responsibilities

Effectively build and manage client relationships (LHINs, CCAC, Corporate Clients)
Participate in local community boards and task forces
Speak at public venues to heighten ParaMed’s profile
Participate in research projects
Participate in charity events
Demonstrate strong internal interdependent partnerships with Support Groups such as HR, LR, Quality, Clinical, Finance, SGP, LTC, Retirement homes, and Communications
Develop and maintain a thorough understanding of contracts
Develop and lead the teams to maintain or exceed contracted Key Performance Indicators to position ParaMed as a preferred service provider
Ensure contracts are fulfilled in compliance with company policies, legal requirements, and customer specifications
Ensure contract standards are met by routinely monitoring performance and, bring performance issues to the attention of the appropriate party
Advise operations of their rights and obligations
Responsible for contract amendments and/or extensions and engage in contract renegotiation when required
Ensure all timely notification is made and followed up with respect to all contract, fee or service level renewals
Complete and submit reporting requirements
Serve as liaison between ParaMed and client groups
Maintain accurate contract files
Develop budget for district
Accountable to develop and lead the team to meet or surpass required NOI and EBITDA
Track adherence to budget and report on variance, including a plan of action if variance is negative
Track adherence to contract financial requirements
Leads the development and execution of a business plan for the District
Perform market analysis and environmental scans
Target and plan business development activities (e.g. lobbying with health authorities, increasing private business)
Anticipate the needs of customers and clients
Leads the RFP team and process with the assistance of the proposal writer(s) and the support of corporate, resource centre and professional practice
Actively promotes and sells private business and health & wellness programs
Mentor teams by providing instruction, positive models, and opportunities for observation in order to help others develop skills
Participate in performance management, including setting expectations, evaluating performance, planning development for Operations Manager, Care & Service Manager, and the Human Resources Generalist
Discipline and escalated discipline issues where justified
Plan and make recommendations regarding district structure and compensation
Participate in negotiation of and ensuring compliance with any collective or association agreement
Develop succession plans for OM, CSM and HRG
Proactively champion and coordinate operations to ensure readiness for changing customer and client needs (Change Management Lead)
Ensures Integrity is evident in all facets of the operation and the team.
Drives a culture of engagement at all levels
Create a culture of Learning and Development
Approve training requests based on budget
Develops and leads the Patient Advisory Committee to ensure a positive ParaMed experience
Work cooperatively with operations to analyze client surveys
Act on customer complaints or concerns (i.e., CCAC, RHA, insurance companies) that have been escalated
Apply effective conflict resolution skills when acting on client complaints that have been escalated
Create a Safety Culture by adhering to the Occupational Health & Safety Act and being aware of the Employer Responsibilities under the Act, including to:
Ensure that the equipment, materials, and protective devices as prescribed are provided, used as prescribed, and maintained in good condition
Afford assistance and cooperation to a H&S committee in the carrying out by the H&S committee of any of their functions
Post the H&S policy, as well as a copy of the Act, in a conspicuous location in the workplace
Accountable for developing and leading the team to effectively manage all WSIB claims
Ensure the performance of:
Workplace inspections
Health and Safety training of staff and supervisors
Accident/incident investigation
Progressive Discipline in the case of infractions
Evaluation of Health and Safety at Annual Performance Appraisals
Removal of any hazards in the workplace
Ensure all staff are trained in Health and Safety
Other duties as assigned

Competencies

In compliance with provincial and federal regulations and contracts with government agencies, assumes responsibility for Financial, Human Resources, Customer Service, and Operational requirements within an assigned district.

Reference No.: 2018-1799

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