Rate of Pay: $14.00 per hour

Own Transportation Required: yes

Start Date: October 16, 2017

Benefits: vacation pay, statutory holidays

Responsibilities

  • Provide world-class customer service for our clients through:
  • Inbound phone calls
  • Email support boxes and portals
  • Live chat
  • Learn and navigate solutions in order to provide answers to customer inquiries
  • Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by:
  • Capturing classification data on each interaction
  • Providing regular anecdotal and data-based feedback through the team
  • Identifying issues early and offering suggestions for solution
  • Identifying common issues or feedback occurring across multiple clients to drive best practices across the enterprise
  • Complete task-based duties as assigned by the Manager, Client Operations
  • Provide universal and off-hours support (7-9pm weekdays, and weekends) to multiple clients
  • Continued personal growth in order to place yourself in the position to successfully advance your career including:
  • Completion of self-study and guided study within our systems
  • Coaching and feedback from the Operational Excellence Quality team
  •  Consultation with other team members in order to enhance skill set

 

Skills & Qualifications

  • Proven excellent communication skills – written and verbal
  • A customer first mentality and deep understanding of customer service
  • Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word)
  • Proven excellent analytical and problem solving skill (strong aptitude for math)
  •  Ability to key at least 30-35 words per minute
  • Proven ability to work as an effective member of a team
  • Proven organizational and follow-up skills (including prioritization)
  • Strong active listening skills
  • Ability to work independently, with minimal supervision
  •  Demonstrated ability to provide valuable feedback and solution options based on that feedback
  • Bilingual (French) is an asset
  • Background in a software company, or has a natural comfort with software applications an asset
  • Microsoft Office Certification an asset

 

Education

  • Bachelor’s Degree or College Diploma in Technical Field or Service Oriented Field – or equivalent relevant experience
  • 1-2 Years of customer service experience

 

Company Overview

We are focused on constant innovation and on delivering a more informed approach to the world of consumer and sales channel incentive management. We do this by offering industry-leading technology combined with uncompromising, personalized customer service. Our customers are among the world’s leading brands and we actively seek out and partner with companies who want to show leadership in offering incentive and rebate programs that engage and motivate their channels while building customer loyalty by offering an easy and efficient way to redeem their claims. As a company, partner and community member, we’re focused on making a difference in how business is done and in the world at large. For more information, visit www.360insights.com.

Fields marked with an * are required
No file chosen
Location